At Florist Kingston Vale, we take great pride in being your trusted local florist, serving both households and businesses throughout Kingston Vale and the surrounding areas. Our commitment lies in delivering the freshest flowers, every time. If you feel your experience hasn’t met our high standards, we make it easy to resolve any issues promptly and fairly.
We are dedicated to providing the highest-quality fresh flowers to our valued customers. We guarantee that all flower arrangements, bouquets, and floral products will arrive fresh and beautiful. Every order is carefully prepared and inspected for quality right before delivery.
In the rare event that your flowers arrive damaged or wilted, please notify us as soon as possible. For speedy resolution, we kindly ask that you contact us within 24 hours of delivery with evidence of the damage, such as a clear photograph of the affected flowers and packaging. This helps us understand the problem and take corrective action quickly.
Our flowers are guaranteed to remain visually appealing and fresh for a minimum of five days from the delivery date, provided care instructions are followed. If your flowers begin to wilt or appear significantly less fresh within this five-day window, please let us know so we can make matters right. We ask that you contact us within this period to be eligible for a refund or replacement.
Should your order fall short of our freshness guarantee, or if it arrives damaged, you may request a full refund, a partial refund, or a free replacement bouquet—whichever suits you best. We will always strive to make things right and ensure you are satisfied with your order. Our team will discuss your preferred solution and act quickly upon verification of the issue.
Your satisfaction is incredibly important to us. If you wish to make a complaint regarding any aspect of your flower order—be it product quality, delivery, or customer service—we have a simple process in place:
Florist Kingston Vale has earned the trust of our community by consistently delivering exceptional floral arrangements and attentive customer care. We are devoted to making sure your experience is nothing short of delightful—whether you are ordering for a special occasion, a business event, or just to brighten someone’s day. If you have concerns about your order, our friendly team is always ready to help and ensure your complete satisfaction.
Thank you for choosing Florist Kingston Vale for your flower needs. We appreciate your support and promise to uphold the fresh flowers guarantee for every home and business we serve in Kingston Vale and nearby areas.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
