Welcome to Florist Kingston Vale. These Terms and Conditions set out the legal terms that apply to your use of our online flower delivery service for customers in Kingston Vale and the surrounding areas. By placing an order through our e-commerce platform, you agree to be bound by these Terms and Conditions. We recommend that you read through them carefully before making a purchase. If you have any questions regarding these terms, please review our FAQ or contact our team before placing your order.
These Terms and Conditions apply to all sales and deliveries of floral products made through our online shop to customers located in Kingston Vale and the neighbouring areas. Our commitment is to offer excellent quality flowers and reliable delivery services to every online customer. For the purposes of these terms, "we", "our", and "us" refer to Florist Kingston Vale, and "you" or "your" refers to the customer placing an order with us.
Ordering flowers online with Florist Kingston Vale is simple and convenient. To make a purchase, browse our range of floral arrangements and select the desired product(s) for delivery in Kingston Vale or the surrounding areas. Add your chosen items to your basket and follow the checkout process, providing accurate delivery details, including recipient details, dates, and any relevant delivery instructions.
After completing your purchase, you will receive an order confirmation via the platform. Please ensure all details are correct; if you notice any errors, contact us as soon as possible to rectify them before your order is dispatched. We reserve the right to refuse orders that do not comply with our policies or where there is an issue with stock availability or payment authorisation.
All orders are subject to acceptance and stock availability. Should we be unable to fulfill your order, we will notify you promptly and offer a suitable alternative product or a full refund, as per your preference.
We strive to ensure that all product images, descriptions, and prices shown on our website are accurate. However, flowers are a natural product and seasonal varieties mean that substitutions may be necessary. If a particular flower or accessory is unavailable, we reserve the right to substitute with similar items of equal or greater value and appearance without prior notice. If a substantial change is required, we will attempt to notify you ahead of fulfilment, where time permits.
All prices for products and delivery services displayed on our website are in GBP (£) and include VAT unless otherwise stated. The total cost of your order will be clearly displayed at the checkout before you complete your purchase, including any delivery charges to Kingston Vale or neighbouring areas.
We accept various secure payment methods online, as indicated on our website. By making an online payment, you confirm that you are authorised to use the chosen payment method. Payment must be made at the time of ordering; we do not accept payment upon delivery. Orders will only be processed and dispatched once payment has been received and verified.
We offer flower delivery services throughout Kingston Vale and selected surrounding locations. At checkout, you will be prompted to select a preferred delivery date. While we strive to deliver on your chosen date, we cannot guarantee specific delivery times. Deliveries are typically made between daytime working hours unless otherwise specified.
To ensure successful delivery, please provide accurate recipient details and any special instructions. If the recipient is unavailable at the delivery address, our driver will either attempt to leave the flowers with a neighbour, in a safe spot, or leave a card with instructions for redelivery or collection. We accept no liability for incorrect addresses or failed deliveries due to inaccurate information provided by you.
In cases of severely adverse weather or other exceptional circumstances, delivery may be delayed. We will do our utmost to inform you of any significant delays as soon as possible and arrange for delivery at the next earliest opportunity.
You have the right to cancel your online flower order within a specified time prior to dispatch or delivery. To cancel an order, please contact us as soon as possible after placing your order. For next-day or same-day deliveries, cancellations may not be possible if preparation or dispatch has already begun.
For standard delivery orders, cancellations or amendments must be made at least 24 hours before the intended delivery date. Where the goods are bespoke or personalised (including custom flower arrangements), cancellation or changes may not be possible if preparation has commenced.
If your order is eligible for cancellation, we will provide a full refund to your original payment method within a reasonable timeframe. In the case that cancellation is not possible, we may offer credit or a partial refund at our sole discretion. Amendments to orders will be considered where possible; please notify us promptly of any required changes.
Due to the perishable nature of flowers, we are unable to accept returns once arrangements have been delivered. If you are dissatisfied with the quality of our products or services, please contact us with photographic evidence within 24 hours of delivery. Where a legitimate issue is identified, we will organise for a replacement, credit, or refund as appropriate, at our discretion.
In the event of an incorrect or incomplete delivery, or if you receive damaged goods, please let us know promptly so we can resolve the matter in line with our customer satisfaction policy.
By using our service, you represent that you are at least 18 years old and capable of entering into a legally binding contract. It is your responsibility to provide accurate delivery and payment information at the time of ordering.
You agree not to use our website or services for any unlawful purpose, nor to interfere with the operation of the site or the rights of other users.
We take great care to ensure your flower order is fulfilled as specified. However, we cannot accept liability for any indirect, incidental, or consequential loss or damages arising from the use of our products or services, or from delays or failures in delivery, beyond the value of the products ordered.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded under applicable law. Your statutory rights as a consumer are not affected.
We shall not be liable for any failure or delay in performance of our obligations under these Terms and Conditions arising from acts, events, omissions, or accidents beyond our reasonable control, including but not limited to, strikes, lock-outs, natural disasters, Acts of God, war, civil commotion, malicious damage, compliance with law or government order, accidents, breakdown of plant or machinery, fire, flood, storm, or default of suppliers or subcontractors.
All content included on the Florist Kingston Vale website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Florist Kingston Vale or its licensors and is protected by UK and international copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit the website or its contents for any commercial purpose.
These Terms and Conditions and any contracts entered into through our online shop shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms and Conditions or any transaction with Florist Kingston Vale shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on our website. It is your responsibility as a user or customer to review these terms regularly and remain informed of any updates. Continued use of our online flower delivery service following changes to these terms signifies acceptance of those changes.
If any part of these Terms and Conditions is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect and shall not be affected.
These Terms and Conditions, together with our Privacy Policy and any additional terms referenced herein, set out the entire agreement between you and Florist Kingston Vale in respect of the sale and delivery of floral products through our online shop and supersede any prior agreement or understanding.
If you have any questions regarding these Terms and Conditions, or wish to provide feedback or make a complaint, please contact us via our website contact form or visit us in person at our Kingston Vale location. We value customer feedback highly and aim to address all queries in a timely and satisfactory manner.
Note: These Terms and Conditions apply to all customers of Florist Kingston Vale ordering online, including those in Kingston Vale and surrounding areas. Please ensure you understand and accept these Terms and Conditions before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston Vale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston Vale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
